Customer Service Decline in 2025
Posted by: jtmorri
26th Feb 2025 02:31pm
Has anyone else found businesses have poorer customer service going into this year? They lack accountability and ownership of issues and the resolution of these and fail to communicate with the customer?
I've had 3 instances the past month. Of course, each company doesn't know I have 3 problems at the same time; however, they do need to recognise that their lack of care and communication causes customers' stress and delays a resolution. One was for our air conditioner extended warranty so we could get it fixed. The company did not have it on file, said we should have registered it with the manufacturer. We contacted the manufacturer, and they investigated, concluding our warranty sat with the other company. The other company doesn't apologise, admit fault. We ask for what they say on a telephone call in writing and then they ignore us for 14 days.
The other issue involves two companies. One up and coming homeware brand that is hot property at the moment and good old failure, Australian postal service. A parcel delivered fully opened and a lost item. Many failures within Australia Post and capabilities of staff when I reported it for a damaged assessment and the biggest kicker is that the sender never contacted me, helped me even after I messaged and called.
What have your recent experiences been, good or bad?
I've had 3 instances the past month. Of course, each company doesn't know I have 3 problems at the same time; however, they do need to recognise that their lack of care and communication causes customers' stress and delays a resolution. One was for our air conditioner extended warranty so we could get it fixed. The company did not have it on file, said we should have registered it with the manufacturer. We contacted the manufacturer, and they investigated, concluding our warranty sat with the other company. The other company doesn't apologise, admit fault. We ask for what they say on a telephone call in writing and then they ignore us for 14 days.
The other issue involves two companies. One up and coming homeware brand that is hot property at the moment and good old failure, Australian postal service. A parcel delivered fully opened and a lost item. Many failures within Australia Post and capabilities of staff when I reported it for a damaged assessment and the biggest kicker is that the sender never contacted me, helped me even after I messaged and called.
What have your recent experiences been, good or bad?
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