Why did they get served first?
Posted by: pammam
6th Mar 2024 05:09pm
Have you ever been first in line waiting to be served to buy an item, pay a bill or make a booking when the phone rings,
Excuse me the assistant says. Then they leave you waiting while they attend to that phone call.
It could take ages but why should that phone call take preference over you
who was first in line?
Does this habit irritate you?
What can be done to correct this custom?
Excuse me the assistant says. Then they leave you waiting while they attend to that phone call.
It could take ages but why should that phone call take preference over you
who was first in line?
Does this habit irritate you?
What can be done to correct this custom?
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Comments 2
Anonymous
Yes it does
TinkerBot
I worked at Dominos pizza for a chunk of my time at university, and yes, we were trained to do this. The reasoning is that the person on the phone can't see you. They don't know you're already dealing with a line of customers. They just know that they're not being served. If the phone rings out they'll be irritated if they ring back, or they might not ring back at all, which results in lost custom and bad reviews for the business.
The customer in the shop, on the other hand, can hear the phone ring and see that you have more than one demand on your attention. It's polite to ask the person on the phone to hold while you take care of the customer in front of you, and we were taught to ask them if they could hold when we picked up (something many people have experienced when ringing the doctor's office, I'm sure). But sometimes the customer on the phone really thinks "it will just take a minute" and wants to get taken care of right then.
Believe me, it's just as stressful and irritating for the person behind the counter as it is for the people in line.